How long does the candle burn?
Our wicks burn 0.25 ounces per hour. A six-ounce candle will burn for 24+ hours, and a nine-ounce candle will burn for 36+ hours.
Can the book signatures be personalized?
Yes. If you use the Contact page to send us your order number and what you would like the signature to say before your order ships, it can be written as you wish.
Can I request a scent sample for a candle that is coming soon?
Yes. If it is listed, it is already being produced. This does not mean we will have a sample, but we will try.
Can I receive a scent sample of the candle I've purchased?
No. The scent sample will give you an experience you haven't already had. You may request a specific scent or a category, such as floral, woodsy, or spicy.
How will I know what my scent sample is?
While we respect your right to be delightfully surprised, we know that many of our scents are unique and hard to place. Your sample will contain a small piece of paper with the scent's name on it.
You will need to remove it before lighting it.
How big are the samples?
Our sample tins are 3-4 ounces.
If I place multiple orders, can I receive multiple samples?
No. Multiple orders made in rapid succession will be combined into one shipment with one sample included.
What if my candle or book is damaged?
We wish things would always happen perfectly and according to plan, but we know accidents happen. If you receive damaged goods, please use the contact page right away to let us know. We will process a replacement once we receive pictures of the damaged goods.
Why won't my candle stay lit?
If you trim the wick too much, it will drown in the wax. Soy wax is very soft. You can use a spoon to scoop a small amount from around the wick to give it some breathing room.
Why are some candle prices lower than others?
The candles and tarts with book titles and character's names printed on them are promotional products. The small profits we receive from each purchase are then put back into the books and audiobooks we publish so that we can provide you with the same excellent quality with our pens as we do with our candles.
The candles and tarts with professionally printed labels are of the same excellent quality. They can be gifted and displayed without advertising the books they were created for.
Do your candles contain essential oils?
Great question! No, they do not. We use fragrance oils in our candles. They are formulated to be closer to the actual scent and last longer than essential oils. You will find that they are less like perfumes and more pleasing to the senses.